Terms and Conditions

Effective Date: January 2025

Welcome to Trekwise! These Terms and Conditions (referred to as the “Terms” or “Agreement”) govern your use of our website and services. By accessing our website or utilizing any of our services, you agree to comply with and be bound by these Terms. If you do not agree, please refrain from using our services or website.

1. Overview of Trekwise Services
   Trekwise, LLC, provides a digital health coaching and navigation platform designed to assist families and healthcare providers with behavioral health solutions. The platform connects users with healthcare navigation tools, coaching resources, and insights derived from data analysis. Trekwise operates as a telehealth support service and not as a direct medical provider.

Trekwise does not provide medical advice, diagnoses, or treatment.

Our platform is intended for informational purposes and should not replace professional medical advice.

Any healthcare services are provided by independent third-party professionals.

2. Acceptance of Terms
   By using Trekwise, you acknowledge and agree to the following:

The use of Trekwise is subject to these Terms, our Privacy Policy, and any additional agreements explicitly presented for specific services.

Trekwise reserves the right to modify these Terms at any time. Changes will be communicated via the website, and continued use after updates implies your acceptance.

You must be at least 18 years old to use our platform or have parental/guardian consent to do so.

3. Key Disclaimers

No Medical Services: Trekwise is a facilitator of behavioral health services and does not provide direct medical care, advice, or emergency services. For medical emergencies, dial 911 or contact your local emergency services.

Limited Liability: Trekwise is not responsible for the quality, accuracy, or results of any healthcare services provided by third parties. Any disputes arising from care provided through independent professionals must be resolved directly with the healthcare provider.

4. User Responsibilities
   You agree to:

Provide accurate and up-to-date personal information when registering or interacting with Trekwise.

Use Trekwise services responsibly and not for unlawful purposes.

Acknowledge that Trekwise may track usage data to improve our services.

5. Privacy and Data Protection
   Your privacy is important to us. By using Trekwise, you agree to our Privacy Policy, which outlines how your data is collected, stored, and used.

Personal health data (PHI) is handled in accordance with HIPAA and other relevant laws.

We use encryption and industry-standard security measures to safeguard your information.

For more information, visit our Privacy Policy at https://www.trekwise.com/privacy.

6. Payment Terms
   For paid services or subscriptions:

Payment must be provided at the time of subscription.

Subscriptions auto-renew unless explicitly canceled by the user.

Refunds are subject to our cancellation policy and may not apply to partial billing periods.

7. Intellectual Property
   All content provided on the Trekwise website and platform, including but not limited to text, graphics, logos, and software, is the exclusive property of Trekwise, LLC. Unauthorized use or reproduction of this content is strictly prohibited.
   
8. Limitation of Liability
   To the fullest extent permitted by law:
   

Trekwise is not liable for any indirect, incidental, or consequential damages arising from your use of the platform or reliance on any information provided.

Our maximum liability for direct damages is limited to the fees paid for the service during the three months preceding the claim.

9. Arbitration and Dispute Resolution
   Any disputes arising from your use of Trekwise services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association (AAA). Users waive the right to participate in class actions or jury trials.
   
10. Governing Law
    These Terms are governed by the laws of the State of Colorado, USA, without regard to its conflict of laws principles.
    
11. Termination
    Trekwise reserves the right to terminate your access to the platform for violations of these Terms or misuse of services.
    
12. Contact Information
    For questions or concerns, please contact us at:
    

Email: info@trekwise.com

Phone: +1 303-351-1663

Mailing Address: 2975 Roslyn St, Denver, CO 80238, USA

Thank you for choosing Trekwise! By using our platform, you are empowering behavioral health for individuals and families.